With more than twenty years experience in Human Resources and Organizational Development, Suzanne has a proven track record of developing and implementing systems that significantly reduce costs while enhancing organizational and employee productivity and satisfaction.
Suzanne earned a Master of Administrative Science Degree in Management with emphasis on Human Resources and Organizational Development from The Johns Hopkins University and a Bachelor's Degree in Psychology from the University of Tennessee. She is certified as a Senior Professional in Human Resources (SPHR).
Suzanne is widely regarded as a dynamic trainer, having developed and delivered hundreds of seminars on more than 30 different management and H.R. topics, and has presented at national and international conferences.
In addition to her consultation practice, Suzanne teaches both undergraduate and graduate level college courses on a number of Management, Leadership, Human Resources and Organizational Development topics.
She has published over 70 articles in newspapers and trade magazines, and is currently working on her first book, Lost Employees: How Good Organizations Lose Good People -- While Still Employing Them.
For more than two decades Suzanne has seen how good organizations and managers act in ways that alienate and dishearten valuable employees. She understands that even good managers and organizations may not realize how their behavior and comments can positively or negatively affect employees.
Now, Lost Employees seminars help both new managers and seasoned ones learn to improve the retention and productivity of good employees, while stopping the "losses".
